At guitarplayerdojo.com, operated by Outside Notes Music LLC, we strive to provide high-quality educational content and services. This Refund Policy outlines the conditions under which we issue refunds for our courses, subscriptions, and other services. By purchasing or subscribing to our services, you agree to the terms of this Refund Policy.

• Course: Any individual educational program with defined content.
• Subscription: Recurring payment for access to content or services.
• Certificate: Proof of course completion or achievement.
• Processing Fee: Non-refundable fee for payment processing.
• Service Period: The duration for which a service is purchased.

• Full refunds are available within two days of purchase if:
  • You have not completed more than twenty percent (20%) of the course content
  • You have not downloaded more than twenty percent (20%) of course materials
  • You have not received a completion certificate
• Partial refunds of fifty percent (50%) are available within seven days of purchase if:
  • You have completed between twenty (20%) and fifty percent (50%) of the course content
  • You can demonstrate the course significantly differs from its description
• No refunds are available if:
  • More than seven days have passed since purchase
  • You have completed more than fifty percent (50%) of the course content
  • You have received a completion certificate
  • You have violated our Terms of Service

• Premium courses may have specific refund policies that differ from standard courses
• These policies will be clearly stated on the course enrollment page
• Where not explicitly stated, the standard course refund policy applies

• If you purchase a course after a free trial period, the refund period begins on the date of purchase, not the start of the trial
• Trial periods do not extend the refund window

• Monthly subscriptions may be canceled at any time
• No refunds are provided for the current billing period
• Access continues until the end of the paid period
• No partial month refunds are available

• Annual subscriptions may be refunded within seven days of purchase or renewal
• After seven days, refunds are prorated based on the unused portion minus a ten percent (10%) administrative fee
• Promotional or discounted subscriptions may have different refund terms

• You will be notified at least seven days before automatic renewal
• Cancellations made before the renewal date prevent charges
• Renewal charges are subject to the same refund policy as initial subscriptions

• Certificate fees are non-refundable once the certificate has been issued
• If a certificate contains errors caused by our system, we will correct it at no charge
• If a certificate has not been issued, fees may be refundable within two days of payment

• Full refunds available up to eight hours before the scheduled start time
• No refunds after the webinar has begun
• Recordings of missed webinars are provided when available

• Full refunds available up to two days before the workshop
• 50% refund available between two and five days before the workshop
• No refunds within two days of the workshop

To request a refund:

1. Log into your account
2. Navigate to "Purchase History"
3. Select the item for which you're requesting a refund
4. Complete the refund request form
5. Submit any required documentation

Alternatively, contact our support team at hello@guitarplayerdojo.com

Please include:

• Your full name and email address
• Order/transaction ID
• Date of purchase
• Item(s) for which you're requesting a refund
• Reason for the refund request
• Preferred refund method (if applicable)

• Refund requests are typically processed within five business days
• Approved refunds may take an additional three to five business days to appear in your account
• Processing times may vary depending on your payment method and financial institution

• Refunds are issued to the original payment card
• Processing time depends on your card issuer (typically 5-10 business days)
• Expired cards will require alternative refund arrangements

• Refunds are issued to the original PayPal account or digital wallet
• Processing time is typically 3-5 business days
• Account must be active to receive the refund

• Refunds via bank transfer may require additional verification
• International transfers may incur fees deducted from the refund amount
• Processing time is typically 5-15 business days

The following are generally non-refundable:

• Processing fees
• Transaction fees
• Downloaded digital materials
• Used access codes
• Personalized services already rendered
• Items purchased during special sales events (clearly marked as non-refundable)

Refunds may be available outside standard periods if:

1. Persistent technical issues prevent access to purchased content
2. These issues cannot be resolved within a reasonable timeframe
3. You have worked with our support team to attempt resolution

If we cancel a course:

• You will receive a full refund
• Or you may choose to transfer enrollment to another course of equal value
• Or receive credit for future purchases

• Refunds for documented medical emergencies or similar circumstances may be considered outside standard timeframes
• Documentation may be required
• Decision is at the discretion of management

• Multiple refund requests from the same user will be monitored
• Pattern of purchasing and refunding may result in account restrictions
• We reserve the right to deny refunds if abuse is detected

• Courses offered in partnership with other institutions may have different refund policies
• These policies will be clearly stated on the course enrollment page
• Where not explicitly stated, our standard refund policy applies

• We reserve the right to modify this policy at any time
• Changes will not apply retroactively to purchases made before the modification
• Users will be notified of significant changes

For questions about our refund policy:

• Email: hello@guitarplayerdojo.com
• Phone: +1 503-374-1212
• Support hours: 8:00 AM to 5:00 PM Pacific Time, Monday through Friday
• Response time: One business day
• Address: Guitar Player Dojo Admin Office, c/o Outside Notes Music LLC, 12155 SE Ogden Court, Portland, OR  97266

In accordance with EU consumer protection laws:

1. 14-day cooling-off period applies to digital content not yet accessed
2. Different terms may apply once content is accessed or downloaded
3. VAT refunds are processed according to applicable regulations

Additional region-specific refund terms may apply based on local consumer protection laws.